Last updated: [DATE TO BE ADDED AT PUBLISH]
NexBiome (“we,” “us,” “our”) is operated by MSM Golden Business Management LLC, 31102 Marlow Manor Court, Fulshear, TX 77441, USA. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from nexbiome.life (the “Site”).
1. Information We Collect
- Contact information: name, email address, shipping and billing address, and phone number.
- Order information: products purchased, order value, and order history.
- Payment information: processed securely through our payment provider (Stripe). We do not store full payment card details on our servers.
- Technical information: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
- Communications: information you provide when contacting us, subscribing to our newsletter, or leaving product reviews.
- Contact form submissions: name, email address, message content, and any additional information submitted through our contact forms.
2. How We Use Your Information
- Process, fulfill, and ship your orders.
- Communicate with you regarding orders, customer service, and account matters.
- Send marketing emails, newsletters, wellness tips, and promotions if you have opted in (managed through Mailchimp).
- Improve our Site, products, services, and customer experience.
- Detect and prevent fraud, abuse, or unauthorized activity.
- Comply with legal and regulatory obligations.
3. How We Share Your Information
- We do not sell your personal information.
- We may share information with trusted service providers, including our website hosting provider.
- Stripe, for secure payment processing.
- Mailchimp, for email marketing and promotional communications.
- Shipping, fulfillment partners, and our manufacturer, as necessary to fulfill your order.
- Analytics providers to help us understand website performance and visitor behavior.
- Google reCAPTCHA, used to protect our contact forms from spam.
- We may also disclose information when required by law or to protect our legal rights.
4. Analytics and Advertising
- We may use analytics and advertising tools, including Google Analytics and similar technologies, to understand how visitors interact with our Site, improve our services, and measure the effectiveness of our marketing efforts.
- These services may collect information about your device, browser, IP address, and browsing behavior.
5. Cookies
- Our Site uses cookies and similar technologies to maintain shopping cart functionality, remember preferences, and understand how visitors use our Site.
- Google reCAPTCHA may also place cookies and collect browser and device information.
- You may control cookies through your browser settings; however, disabling cookies may affect Site functionality.
6. Data Security
- We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure.
7. Data Retention
- We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including compliance with tax, accounting, and legal obligations.
8. Your Rights
- Depending on your jurisdiction, you may have the right to access, correct, delete, or request a copy of your personal information.
- You may opt out of marketing communications at any time by using the unsubscribe link in our emails.
- To exercise your rights, please contact us at info@nexbiome.life.
9. California Privacy Rights
- Residents of California may have certain rights regarding their personal information under applicable California privacy laws. California residents may contact us at info@nexbiome.life with questions regarding their personal information.
10. Children's Privacy
- Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. Health-Related Information
- We do not intentionally collect sensitive health information. Any health or wellness information voluntarily provided by customers will be handled in accordance with this Privacy Policy and applicable law.
12. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated ‘Last updated’ date.
13. Contact Us
- MSM Golden Business Management LLC (NexBiome)
- 31102 Marlow Manor Court, Fulshear, TX 77441, USA
- Email: info@nexbiome.life
This Privacy Policy should be read together with our Terms and Conditions and our Shipping and Return Policy.
