Shipping Policy

Last updated: [DATE TO BE ADDED AT PUBLISH]

This Shipping Policy applies to purchases made through nexbiome.life, operated by MSM Golden Business Management LLC (“NexBiome,” “we,” “us,” or “our”).

By placing an order through our Site, you acknowledge and agree to the terms of this Shipping Policy.

1. Processing Time

  • Orders are typically processed and shipped within 1–2 business days after purchase, excluding weekends and holidays.
  • Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
  • Once your order has shipped, you will receive a confirmation email containing your tracking information.

2. Shipping Rates

  • We currently ship only within the United States.
  • Free standard shipping on orders over $50.00.
  • A flat shipping rate of $5.95 applies to orders under $50.00.
  • Shipping rates and promotions are subject to change without notice.

3. Delivery Times

  • Standard delivery typically takes 3–7 business days after shipment, depending on the destination and carrier service.
  • Delivery times are estimates only and are not guaranteed.

4. Order Tracking

  • Once your order ships, you will receive an email containing your tracking number so that you can monitor the status of your shipment.

5. Shipping Address Accuracy

  • Please carefully verify your shipping address before completing your order.
  • NexBiome is not responsible for orders delayed, lost, misdelivered, or returned due to an incorrect or incomplete shipping address provided by the customer.
  • If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

6. Lost, Stolen, or Delivered Packages

  • Once a package has been transferred to the shipping carrier and marked as ‘Delivered,’ responsibility for the shipment transfers to the customer.
  • NexBiome is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we will make reasonable efforts to assist customers in locating missing packages and filing claims with the carrier when appropriate.

7. Shipping Delays

  • While we strive to meet the estimated delivery timelines above, delays may occur due to carrier issues, weather conditions, holidays, high shipping volume, or other circumstances beyond our control.
  • We appreciate your patience and will do our best to keep you informed of any significant delays affecting your order.

8. Returned Shipments

  • If a shipment is returned to NexBiome by the carrier for any reason, we will contact the customer to arrange reshipment. Additional shipping charges may apply.

9. Questions

  • MSM Golden Business Management LLC (NexBiome)
  • 31102 Marlow Manor Court
  • Fulshear, TX 77441
  • United States
  • Email: info@nexbiome.life