Returns & Refund Policy

Last updated: [DATE TO BE ADDED AT PUBLISH]

By placing an order through nexbiome.life, you acknowledge and agree to this Returns & Refund Policy.

This Returns & Refund Policy applies to purchases made through nexbiome.life, operated by MSM Golden Business Management LLC (“NexBiome,” “we,” “us,” or “our”).

1. Return Window

  • We accept eligible returns within 30 days from the date the order is marked as delivered by the shipping carrier.

2. Condition of Returned Items

  • To be eligible for a return, products must be unopened, unused, in their original packaging, and in resalable condition.
  • Due to health, safety, and quality control reasons, we cannot accept returns of opened, used, or partially used dietary supplements, except in cases where the product is defective, damaged, or incorrectly shipped.

3. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery by emailing info@nexbiome.life.
  • Please include your order number, a description of the issue, and photos of the product and packaging.
  • Once reviewed, we will arrange a replacement or refund at no additional cost to you.

4. Return Shipping Costs

  • If you are returning an eligible product because you changed your mind or no longer wish to keep it, you are responsible for all return shipping costs.
  • If the return is due to a defective, damaged, or incorrectly shipped product, NexBiome will cover the return shipping costs.
  • We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. How to Start a Return

  • To initiate a return, please email info@nexbiome.life with your order number, the product name, and the reason for your return request.
  • We will provide instructions regarding the return process and shipping address.

7. Non-Returnable Items

  • Opened dietary supplements;
  • Used or partially used products;
  • Promotional or final sale items marked as non-returnable; and
  • Gift cards, if applicable.
  • This limitation does not apply to products that are defective, damaged, or incorrectly shipped.

8. Contact Us

  • MSM Golden Business Management LLC (NexBiome)
  • 31102 Marlow Manor Court
  • Fulshear, TX 77441
  • United States
  • Email: info@nexbiome.life